Return Policy
1. Return Eligibility
We accept returns within 30 days of purchase for most unused and unopened items in their original packaging. Some product categories may have specific return requirements.
2. Return Process
To initiate a return, please visit our online returns portal and enter your order number and email address. You will receive instructions and a prepaid return label if applicable.
3. Refund Methods
Refunds are issued to the original payment method. Please allow 7-10 business days for processing after we receive your return. Shipping charges are non-refundable.
4. Condition of Items
Returned items must be in new condition with all original tags attached and packaging intact. Items showing signs of wear or damage may be denied refund.
5. Exchanges
We currently offer refunds rather than direct exchanges. To exchange an item, please return the original purchase and place a new order on our website.
6. Final Sale Items
Clearance items, personalized products, and certain health and safety items are final sale and cannot be returned unless defective.
7. Return Shipping
We provide free return shipping for domestic returns. International customers are responsible for return shipping costs and customs fees.
8. Defective Products
Items with manufacturing defects may be returned within 90 days of purchase. Please contact customer service for assistance with defective items.
9. Gift Returns
Gift returns are accepted within 30 days of purchase with proof of receipt. Refunds will be issued in the form of store credit.
10. Return Exceptions
Some products including furniture, electronics, and beauty products have special return conditions. Please check product pages for specific details.
11. Return Status
You can track your return status through your online account. We will send email notifications at each stage of the process.
12. Store Credit
You may choose to receive store credit instead of a refund to your original payment method. Store credit never expires.
13. International Returns
International returns may be subject to customs duties and taxes. We recommend marking returns as “Merchandise Return” to avoid additional charges.
14. Return Authorization
We recommend obtaining return authorization before sending items back. Unauthorized returns may experience processing delays.
15. Holiday Returns
Purchases made during holiday seasons may qualify for extended return periods. Please check our website for current holiday return deadlines.
16. Quality Inspection
All returns undergo quality inspection upon receipt. Items that don’t meet return conditions will be returned to the customer.
17. Original Payment
Refunds can only be issued to the original payment method. If the original payment method is unavailable, store credit will be issued.
18. Return Packaging
Please use original packaging when possible. Inadequate packaging may result in damage during transit and refusal of refund.
19. Return Limitations
We reserve the right to limit returns from customers who abuse our return policy. Excessive returns may result in account restrictions.
20. Eco-Friendly Returns
We encourage customers to reuse packaging materials when making returns. Our return process is designed to minimize environmental impact.